Duties & Responsibilities:
Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.
Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings.
Responsible for ensuring that all reservation filing and correspondence is carried out daily.
Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.
Processing payments and sending confirmation details to customers.
Manage online and phone reservations.
Inform customers about payment methods and verify their credit card data.
Manage the process of checking guests in and out.
Verifying guests' payment methods during check-in.
Assigning rooms to guests and informing them of any specials offered.
Providing guests with information about the property & Up sell additional facilities and services, when appropriate.
Deliver consistent, high-level service to guests.





Required Experience and Qualifications:
Minimum of 1 year of experience in a similar role at a 4-star or 5-star property.
A relevant degree or diploma in Hospitality or Tourism Management is preferred.
Positive customer service, communications and interpersonal skills are a must.
Experience in handling C Form procedures for foreign guests is essential.
Freshers having relevant degree or diploma in Hospitality or Tourism Management will also be considered.

Job Types: Full time, Permanent

Advantages:
Food provided
Health insurance
Leave encashment
Paid time off
Provident Fund

Education:
Diploma (preferred)

Experience:
Microsoft Office: 1 year (preferred)
total work: 1 year (preferred)

Language:
Hindi (preferred)
English (preferred)

Work Location: In person

📌 Reservation Associate Vettilappara
🏢 Flora Hospitality Group - India (Flora Misty Falls - Athirappilly)
📍 Vettilappara