About Us:
Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

Position Description:
Principal Duties and Responsibilities (Essential Functions):
Provide world class customer support.
First level response to incident tickets.
Accept and solve support issues.
Migrate and deploy PC’s/ PC images.
Function and communicate in a global support team.
Respond to ticketing incidents by priority and assignment.
Fully document resolution, and communication history to customer in incident ticket.
If appropriate, convert resolution to knowledge base document to share with other team members.

Diagnose, analyze,



and resolve PC and software problems for internal customers through incident ticketing system.
Analyze root cause and implement corrective solutions.
Deploy new equipment to customers from unpacking to delivery.
Collaborate with infrastructure team to ensure efficient operations.
Assist in resolving issues with customers on server-based software products.
Maintain inventory of all hardware and software.
When necessary, contact third-party support and PC equipment vendors.
Maintain knowledge of current IT trends and advancements.
Responsible for other opportunities as required.
Full time - Five days a week - In the office position (Service Desk is the face of IT)
Potential evening and weekend hours, on rare occasions

Job Specifications:
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a quick-paced environment.
Solid written and oral communication skills.
Solid customer relationship s

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