Job Description - Desktop Support Engineer

Company: The Monarch Enterprises
Position: Desktop Support Engineer
Department: Information Technology (IT)
Location: Bhiwandi, Maharashtra
Experience: 6 Months - 3 Years
Employment Type: Full-time, In-person
Working Days: Monday to Saturday
Working Hours: 9:00 AM to 6:00 PM

Job Summary

The Monarch Enterprises is looking for a Desktop Support Engineer to provide technical support to employees and maintain the company's desktop systems, laptops, printers, software, and basic network infrastructure.

Key Responsibilities
Provide desktop and laptop technical support to employees.
Install and troubleshoot Windows, software, and computer hardware.
Troubleshoot LAN, Wi-Fi, internet, and basic network issues.
Install and configure printers, scanners, and other IT peripherals.
Perform regular system maintenance, updates, and upgrades.
Maintain IT hardware inventory and asset records.
Coordinate with vendors for hardware repairs and replacements.
Perform basic data backup, antivirus, and IT security activities.




Resolve day-to-day IT issues and employee technical queries.
Maintain records of IT complaints, repairs, and equipment allocation.

Required Skills:
Good knowledge of desktop and laptop hardware.
Windows installation and troubleshooting.
Basic networking knowledge including LAN, Wi-Fi, routers, and switches.
Printer and peripheral troubleshooting.
Software installation and configuration.
Basic knowledge of antivirus and data backup.
Positive troubleshooting and problem-solving skills.
Valuable communication and teamwork skills.
Basic knowledge of MS Office.

Educational Qualification
Diploma or Bachelor's Degree in IT, Computer Science, Hardware & Networking, or a related field.
Hardware & Networking certification will be an added advantage.

Experience
Minimum 6 months of experience in Desktop Support, IT Support, Hardware Support, or Hardware & Networking.

Perks:
Provident Fund
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📌 Desktop Support Engineer Bhiwandi
🏢 The Monarch Enterprises
📍 Bhiwandi