JOB ROLE - HOUSEKEEPING SUPERVISOR

Property: Ventus Pines, Kasauli (18 Rooms)

Key Responsibilities1. Room Inspection & Cleanliness
Ensure all guest rooms are cleaned as per hotel standards.
Inspect rooms before guest check-in.
Maintain cleanliness of corridors, lobby, restaurant, terrace, and public areas.
Ensure washrooms are sanitized and stocked with amenities.
Housekeeping Team Management
Allocate daily duties to room attendants and cleaners.
Monitor staff grooming, attendance, and productivity.
Train housekeeping staff on SOPs and cleaning standards.
Conduct daily briefings and shift handovers.
Guest Service
Attend guest housekeeping requests promptly.
Ensure extra beds, linens, towels, and amenities are delivered on time.
Resolve guest complaints related to room cleanliness and housekeeping services.
Linen & Laundry Control
Maintain linen inventory and par stock levels.
Monitor laundry quality and turnaround time.
Record damaged, stained, or missing linen items.
Ensure proper storage of clean linen.
Inventory & Store Management




Maintain stock of cleaning chemicals, guest supplies, and amenities.
Submit purchase requirements to management.
Control wastage and misuse of housekeeping materials.
Maintenance Coordination
Report room maintenance issues to the Operations Manager.
Follow up on repairs and ensure rooms are ready for sale.
Conduct daily room condition checks.
Reporting
Prepare Daily Housekeeping Report.
Share room status (Vacant, Occupied, Check-out, Out of Order) with Front Office.
Maintain lost and found register.
Track housekeeping expenses and inventory consumption.

KPI (Performance Indicators)
Room cleanliness score above 95%.
All check-out rooms ready within standard turnaround time.
Minimum guest complaints related to housekeeping.
Proper inventory control and reduced linen loss.
High guest satisfaction ratings on cleanliness.

Reporting To

Operations Manager

📌 Housekeeping Supervisor Kasauli
🏢 Tandon hospitality
📍 Kasauli