Receptionist cum Telecaller

Department: Front Office / Patient Services
Location: Hopewell Hospital, Ranchi
Reporting To: Front Office Manager / Hospital Administrator

Position Summary

The Receptionist cum Telecaller is the first point of contact for patients, attendants, doctors, corporate clients, and visitors. This role combines front office operations with proactive patient communication, appointment management, enquiry handling, follow-up calls, and lead conversion while ensuring an exceptional patient experience.

The employee represents the hospital's image and is expected to maintain professionalism, empathy, confidentiality, and efficiency at all times.

Key Responsibilities

A. Front Office & Reception
Welcome patients and visitors professionally.
Register current patients and retrieve existing patient records.
Verify patient demographics and contact information.
Manage appointment scheduling for consultants.
Coordinate walk-in and booked appointments.
Issue OPD registration slips.
Guide patients to departments and consultants.




Handle patient enquiries politely.
Manage visitor flow and waiting areas.
Maintain reception cleanliness and organization.
Coordinate with security for visitor management.
Handle VIP patients as per protocol.
Assist elderly and differently-abled patients.
Maintain patient confidentiality.

B. Telephone Operations
Answer all incoming calls within three rings.
Transfer calls accurately.
Record missed calls.
Handle enquiry calls professionally.
Provide accurate information regarding:
Doctors
OPD timings
Departments
Packages
Health Checkups
Diagnostic services
Admission process
Insurance facilities
Escalate complaints appropriately.

C. Telecalling Responsibilities

Appointment Confirmation
Confirm next day's appointments.
Send reminders.
Reduce no-shows.

Follow-up Calls

Call patients for:
Missed appointments
Review visits
Diagnostic reports
Health packages
Vaccina

📌 Receptionist, Telecaller Ranchi
🏢 Hopewell Hospital
📍 Ranchi