Job Title: Senior Captain

Department: Food & Beverage Service / Café Operations

Reports To: Restaurant Manager / Café Manager / Operations Manager

Employment Type: Full time

Job Purpose

The Senior Captain is responsible for supervising the daily front-of-house operations, ensuring exceptional guest service, coordinating with the kitchen, and leading the service team to deliver a seamless dining experience while maintaining company standards.

Key ResponsibilitiesGuest Service
Welcome and assist guests professionally.
Ensure guests receive prompt and courteous service.
Handle guest queries, complaints, and special requests efficiently.
Build positive guest relationships to enhance customer satisfaction.

Service Operations
Supervise the service team during shifts.
Allocate sections and responsibilities to Captains and Stewards.
Ensure accurate order taking and timely service.
Coordinate with the kitchen and bar to ensure smooth operations.
Monitor table turnover and service flow.

Team Management
Train and mentor current team members.




Conduct daily shift briefings.
Monitor staff grooming, punctuality, and discipline.
Motivate the team to achieve service excellence.

Cash & Billing
Ensure accurate billing and payment collection.
Assist in resolving billing discrepancies.
Ensure compliance with company cash-handling procedures.

Hygiene & Compliance
Maintain cleanliness of the dining area.
Ensure food safety and hygiene standards are followed.
Ensure SOPs and service standards are consistently implemented.

Inventory
Monitor service equipment and restaurant supplies.
Report shortages, breakages, or maintenance issues.

Skills Required
Strong leadership and communication skills.
Excellent customer service and problem-solving abilities.
Positive knowledge of restaurant service standards.
Ability to manage a team in a fast-paced environment.
Basic POS and billing knowledge.

Qualification
Graduate or Diploma in Hotel Mana

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