Dispatch Manager / E-Commerce Assistant

Company: GGT Foods Private Limited

Job Type: Full time
Working Hours: 9:00 AM - 7:00 PM
Role Type: Hands-on Operations & E-Commerce Support

Job Summary

We are looking for a responsible and hands-on Dispatch Manager / E-Commerce Assistant to manage the complete day-to-day dispatch process for our e-commerce orders.

Key Responsibilities1. Order Processing & Packing
Process daily e-commerce and courier orders.
Pick and verify products against customer orders.
Personally pack courier parcels properly and securely.
Print and attach shipping labels/invoices.
Ensure correct product, quantity, weight and address before dispatch.
Coordinate daily handover of shipments to courier partners.
Ensure all orders are dispatched within the required timeline.
Dispatch Record Keeping
Maintain a complete daily dispatch register for every parcel sent.
Record order number, customer details, courier company, AWB/tracking number, dispatch date, parcel value and status.
Maintain proper documentation for COD and prepaid shipments.




Keep courier manifests, invoices and other dispatch documents properly filed.
Regularly reconcile physical dispatches with e-commerce/courier system records.
Returns & RTO Management
Maintain complete records of all returns and RTO (Return to Origin) parcels.
Physically receive and check returned parcels.
Record the condition, quantity and reason for return.
Verify whether returned stock can be put back into inventory.
Report damaged, missing, opened or incorrect returned parcels immediately.
Maintain proper return documentation and photographs wherever required.
Courier Claims & Follow-Up
Identify lost, damaged, short-delivered or incorrectly charged shipments.
File claims with courier companies within the required timelines.
Maintain a Courier Claims Register showing claim amount, reason, filing date and current status.
Follow up continuously until claims are sett

📌 E Commerce Assistant Trans Delhi Signature City
🏢 GGT Foods Private
📍 Trans Delhi Signature City