Role & responsibilities

Respond promptly to customer and CRA (Cash Replenishment Agency) queries; remain available for operational

exigencies.
Monitor customer-specific SLAs and ensure adherence to defined deliverables.
Analyse cash-out incidents and implement corrective measures to reduce recurrence and avoid penalties.
Lead root cause analysis (RCA) on cash-related issues and drive preventive action.
Coordinate with vendors and customers through scheduled reviews and alignment meetings.
Optimize ATM cash levels to minimize idle cash and maximize operational efficiency.
Review team performance regularly and provide necessary support for execution gaps.
Act as backup for cash forecasting, indenting, and cash allocation activities.
Prepare accurate reports and MIS related to cash replenishment, forecasting, penalties, and availability.

Preferred candidate profile
10+ years of experience in ATM cash operations or managed services

📌 Senior Manager Cash Operations Mumbai
🏢 Writer
📍 Mumbai