Job Description

Key Roles & Responsibilities
Floor & Team Management
Manage the admissions floor on a day-to-day basis and ensure smooth operations.
Lead, guide, and motivate Program Guides to achieve individual and team targets.
Ensure discipline, punctuality, and adherence to admission processes on the floor.
Act as the first point of escalation for Program Guides.

Call Management & Quality Control
Monitor inbound and outbound calls and ensure proper call ordering and allocation.
Check call quality regularly and provide feedback for improvement.
Ensure proper call dispositions, follow-ups, and call logging.
Review call recordings and maintain quality standards.

Target & Performance Management
Ensure achievement of daily, weekly, and monthly calling and admission targets.
Track individual performance and take corrective actions where required.
Share daily performance updates with seniors.

MIS, Reporting & Data Management
Prepare and maintain daily MIS and call reports.
Ensure accurate data entry and reporting in CRM/Tally systems.
Monitor lead movement and conversion ratios.
Maintain data hygiene and ensure zero data leakage.

Lead Management




Oversee lead management from multiple channels (digital, walk-ins, references, campaigns, etc.).
Ensure proper allocation, follow-up, and closure of leads.
Coordinate with marketing and backend teams for lead-related issues.

Training & Development
Conduct regular training sessions for Program Guides on:
Product knowledge
Sales pitch and counselling skills
Call handling and objection management
CRM/Tally usage
Support current joiners during onboarding and ramp-up phase.

Process & Compliance
Ensure adherence to company policies, SOPs, and compliance standards.
Identify process gaps and suggest improvements.
Support audits and internal reviews when required.

Key Skills & Competencies
Solid leadership and floor management skills
Excellent communication and people management abilities
Good understanding of admission counselling and sales processes
Robust analytical skills for MIS and reporting
Hands-on experience with CRM/Tally or similar systems
Ability to multitask and work under pressure
Target-driven and result-oriented mindset

📌 Floor Manager Thane
🏢 Itvedant
📍 Thane