19 Aug
|
iSENS Biosensors
|
Gurugram
19 Aug
iSENS Biosensors
Gurugram
Role & responsibilities
Answer inbound calls, emails, and live chats with transparent, polite, and accurate information.
Issue Resolution: Diagnose and troubleshoot user problems, process requests or orders, and handle service complaints.
Data Management: client interactions, update account details, and track tickets accurately.
Cross-functional Support: Coordinate with internal logistics, sales, or finance units to ensure smooth query closure and service recovery.
Product related guidance or technical support
Preferred candidate profile
Communication: Excellent verbal and written skills in English (and local languages if required).
Problem-Solving: Robust patience, active listening, and a calm demeanor under pressure.
Technical Literacy: basic office applications.
Education & Experience: A Bachelors degree in any stream with 3 to 5 years of experience in a customer service or client-facing support
📌 Senior Executive Customer Care Gurugram
🏢 iSENS Biosensors
📍 Gurugram