Company: Mochitha’s Moksha

Location: Thiruvananthapuram, Kerala

Employment Type: Full-time

Experience Required: Minimum 5 years

Job Summary

Mochitha’s Moksha is seeking an experienced, organised, and proactive Operations Manager to oversee our travel operations, office administration, customer coordination, and vendor management.

The ideal candidate should have at least five years of experience in travel, tourism, hospitality, office administration, or a related field. The person must possess excellent communication skills in Malayalam, English, and Hindi and should be capable of independently managing day-to-day operations.

Key Responsibilities

- Manage the daily operations and administration of the office.
- Handle customer enquiries received through telephone, WhatsApp, email, social media, and direct visits.
- Understand customer travel requirements and recommend suitable pilgrimage, spiritual, cultural, and heritage tour packages.
- Prepare customised itineraries, travel quotations, booking confirmations, and tour-related documents.
- Coordinate flight, train, hotel, cab, and other travel bookings.
- Manage registrations, payments, passenger details, and documentation for group tours and pilgrimages.
- Coordinate with hotels, transport operators, tour guides, destination partners, and other service providers.
- Negotiate with vendors to secure competitive rates and reliable services.
- Supervise tour arrangements from initial enquiry through the successful completion of the journey.
- Maintain accurate customer, booking, payment, vendor,



and operational records.
- Prepare passenger lists, rooming lists, travel schedules, invoices, and operational reports.
- Coordinate with accounts, sales, marketing, tour leaders, and ground-support teams.
- Follow up with prospective customers and support the conversion of enquiries into confirmed bookings.
- Resolve customer concerns and unexpected operational issues professionally.
- Ensure timely communication with travellers before, during, and after each journey.
- Support the management in planning new journeys, improving processes, and achieving business targets.
- Supervise office staff and ensure that responsibilities are completed accurately and on time.

Essential Requirements
- Minimum 5 years of relevant professional experience.
- Previous experience in travel operations, tour management, tourism, hospitality, or office administration.
- Excellent verbal and written communication skills in Malayalam, English, and Hindi.
- Strong customer-service and interpersonal skills.
- Ability to prepare itineraries, quotations, emails, reports, and official communications.
- Good knowledge of travel booking procedures and tour coordination.
- Strong organisational, negotiation,



problem-solving, and decision-making abilities.
- Ability to manage multiple journeys and responsibilities simultaneously.
- Proficiency in Microsoft Word, Excel, email, WhatsApp, and other commonly used office applications.
- Willingness to work flexible hours when required, particularly during group tours and emergencies.

Preferred Qualities
- Experience managing pilgrimage, spiritual, cultural, heritage, or group tours.
- Familiarity with major spiritual and tourism destinations across India.
- Ability to lead and coordinate an office and operations team.
- A calm, responsible, and solution-oriented approach.
- Strong attention to detail and commitment to customer satisfaction.
- Willingness to travel occasionally when operationally required.

What We Offer
- A responsible managerial role in a growing spiritual travel organisation.
- Opportunity to coordinate meaningful journeys and curated travel experiences.
- A professional and team-oriented working environment.
- Salary based on experience, skills, and suitability for the position.

How to Apply Interested candidates may submit their updated résumé along with a brief introduction highlighting their experience in travel operations, office administration, customer service, and team management.

Only candidates with a minimum of five years of relevant experience and proficiency in Malayalam, English, and Hindi should apply.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Operations Manager – Travel & Office Administration (Vattiyoorkavu)
🏢 Moksha
📍 Vattiyoorkavu