- Oversee the day-to-day operations of the entire hotel.

- Ensure all departments operate smoothly and efficiently.

- Coordinate closely with all Heads of Departments (HODs).

- Ensure hotel standards, SOPs and service procedures are consistently followed.

- Conduct regular property inspections of guest rooms, public areas and back-of-house areas.

- Ensure the hotel is always operationally ready to receive guests.

- Monitor check-in, check-out, room allocation and guest service procedures.

- Ensure excellent guest service from arrival to departure.

- Handle VIP arrivals, group arrivals and special guest requirements.

- Personally handle escalated guest complaints and service recovery.

- Monitor guest feedback, online reviews and guest satisfaction.

- Ensure accurate billing, cash handling and proper front-office controls.

- Supervise the overall operation of restaurants, bars, banquet operations and room service.

- Ensure food and beverage service standards are maintained.

- Coordinate with Executive Chef and F&B; Manager for smooth operations.

- Monitor restaurant and bar service quality, cleanliness and guest satisfaction.

- Ensure proper opening and closing procedures for all outlets.

- Monitor food, beverage and operational costs.

- Ensure responsible and skilled bar operations.

- Monitor liquor inventory, stock movement and beverage controls.

- Ensure proper billing, POS procedures and cash controls.

- Ensure bar staff follow approved SOPs and responsible-service procedures.

- Coordinate with management regarding licensing and statutory compliance.

- Monitor bar sales, wastage, breakage and beverage costs.

- Ensure proper security and control of liquor storage areas.

- Coordinate with the Executive Housekeeper to maintain room and public-area standards.

- Monitor room cleanliness, room readiness and turnaround time.

- Conduct regular inspections of guest rooms and public areas.

- Ensure adequate linen, amenities and housekeeping supplies.

- Follow up on guest complaints related to cleanliness and maintenance.

- Coordinate with Engineering/Maintenance for preventive and breakdown maintenance.

- Ensure guest rooms and public areas are maintained in excellent condition.

- Follow up on pending maintenance complaints.





- Monitor preventive maintenance schedules.

- Ensure uninterrupted operation of electrical, plumbing, HVAC, lifts, kitchen equipment and other hotel systems.

- Ensure implementation of hotel security and emergency procedures.

- Conduct regular safety and security inspections.

- Coordinate with Security and Engineering during emergencies.

- Ensure fire safety equipment and emergency exits are properly maintained.

- Conduct regular fire and safety drills as required.

- Ensure compliance with health, safety and statutory requirements.

- Supervise department heads and operational teams.

- Conduct daily operational briefings and regular HOD meetings.

- Monitor staff attendance, grooming, discipline and productivity.

- Identify training requirements and coordinate staff training.

- Motivate employees and maintain good staff morale.

- Handle operational performance issues in coordination with HR.

- Monitor departmental expenses and operational costs.

- Control food, beverage, liquor, linen, amenities and other inventories.

- Review daily revenue and operational reports.

- Monitor labour costs and staffing efficiency.

- Identify areas for cost saving without compromising guest service.

- Support budgeting, forecasting and financial planning.

- Monitor key hotel performance indicators such as occupancy, ADR, RevPAR and departmental profitability.

- Coordinate with Sales & Marketing to maximise hotel revenue.

- Support upselling of rooms, restaurants, bars, banquets and other facilities.

- Monitor occupancy, room rates and business levels.

- Assist in developing strategies to increase revenue.

- Ensure effective coordination between Sales, Reservations and Operations.

- Oversee the operational execution of weddings, conferences, meetings and other functions.

- Ensure proper coordination between Banquets, F&B;, Kitchen, Housekeeping,



Engineering and Security.

- Inspect function halls before and during events.

- Ensure guest requirements and event specifications are properly delivered.

- Handle operational issues during major functions.

- Maintain 4-star service and presentation standards throughout the property.

- Conduct regular quality inspections.

- Monitor guest feedback and identify recurring service problems.

- Implement corrective and preventive actions.

- Ensure all departments maintain proper SOPs and operational checklists.

- Conduct daily operations meetings with HODs.

- Coordinate Front Office with Housekeeping for room readiness.

- Coordinate F&B; with Kitchen and Banquets.

- Coordinate Engineering with all operational departments.

- Coordinate Security for VIPs, events and emergency situations.

- Ensure effective communication between all departments.

- Take immediate ownership of serious guest complaints.

- Investigate the root cause of complaints.

- Provide appropriate service recovery within approved authority.

- Follow up with guests to ensure satisfaction.

- Maintain records of major complaints and corrective actions.

- Review daily operational reports.

- Monitor occupancy, revenue, guest feedback and departmental performance.

- Review incident reports and maintenance reports.

- Submit operational updates to the General Manager/Management.

- Maintain proper records of major operational issues and action taken.

- Support the General Manager in all operational matters.

- Take charge of hotel operations during the GM's absence, when authorised.

- Represent management during operational meetings and important events.

- Ensure continuity of hotel operations and guest service.

- Guest satisfaction and online review scores

- Room occupancy and RevPAR

- ADR and overall revenue performance

- F&B; and bar revenue

- Labour cost and productivity

- Food, beverage and liquor cost

- Guest complaint resolution

- Staff training and performance

- Quality and cleanliness standards

- Safety and statutory compliance

- SOP implementation

- Overall departmental profitability

Pay: ₹30,000.00 - ₹45,000.00 per month

Work Location: In person

📌 Operations Manager (Thrissur)
🏢 PLANET ASHOKA
📍 Thrissur