Key Responsibilities

- Manage and oversee daily operations to ensure smooth and efficient functioning.

- Develop, implement, and monitor operational processes, SOPs, and service standards.

- Lead, supervise, and motivate operational teams to achieve business objectives.

- Allocate responsibilities, monitor team performance, and ensure timely completion of tasks.

- Coordinate with various departments to ensure seamless workflow and communication.

- Monitor operational KPIs, productivity, service quality, and performance metrics.

- Identify operational gaps and implement corrective and preventive measures.

- Ensure compliance with company policies, procedures, quality standards, and statutory requirements.

- Manage customer escalations and ensure timely resolution of operational issues.

- Monitor operational costs, expenses, inventory, and resource utilization.

- Prepare and review operational reports, MIS, dashboards, and performance updates for management.

- Drive initiatives for process improvement, automation, cost optimization, and increased efficiency.

- Conduct regular team meetings and performance reviews.

- Ensure adequate manpower planning and effective utilization of resources.

- Coordinate with vendors, service providers, and external stakeholders where required.





- Support management in implementing new projects, processes, and business initiatives.

- Maintain high standards of customer service and ensure continuous improvement in operational performance.

Required Skills

- Minimum 5+ years of experience in Operations Management or a related field.

- Strong team leadership and people-management skills.

- Excellent planning, organizing, and execution abilities.

- Strong analytical and problem-solving skills.

- Good knowledge of process management and SOP implementation.

- Strong communication and interpersonal skills.

- Ability to handle multiple priorities and work under pressure.

- Strong decision-making and escalation-management skills.

- Proficiency in MS Excel, MIS, reporting, and operational dashboards.

- Customer-focused approach with solid service orientation.

- Ability to work collaboratively with senior management and cross-functional teams.

Education

- Bachelor’s degree in Business Administration, Operations Management, Commerce, or a related field.

- MBA/PGDM in Operations or Management will be an added advantage.

Pay: ₹40,000.00 - ₹80,000.00 per month

Work Location: In person

📌 Operations Manager (Belagavi)
🏢 Lokmanya Multipurpose Co-op Society
📍 Belagavi