Job Description – Disbursement Head

Position: Disbursement Head
Industry: Fintech / Digital Lending / NBFC
Experience: 8+ Years
Team Handling: 8–15 Members
Working Days: 6 Days a Week
Notice Period: Maximum 15 Days
Location: NSP, Pitampura

Role Overview
We are looking for an experienced Disbursement Head with robust experience in the Payday Loan / Digital Lending NBFC industry to lead the complete disbursement function and manage a high-performing team.
Key Responsibilities
Lead and manage the complete Loan Disbursement function.
Manage, supervise, and mentor a team of 8–15 members.
Set daily/monthly disbursement targets and ensure achievement of team KPIs.
Oversee the complete disbursement process from approval to successful payout.
Ensure accurate verification of loan details, customer information, and required documentation.
Coordinate with Credit, Operations, Banking, Collection, and Customer Care teams.
Monitor disbursement TAT, productivity, quality, and rejection rates.
Ensure timely resolution of disbursement-related issues and escalations.




Monitor pending, failed, and rejected disbursement cases.
Identify process gaps and implement improvements to increase efficiency.
Ensure adherence to company SOPs, internal policies, and applicable regulatory requirements.
Prepare and review daily, weekly, and monthly MIS and performance reports.
Conduct regular team reviews, provide coaching, and manage team performance.
Share operational performance and business insights with senior management.
Candidate Profile
8+ years of relevant experience in Payday Loan / Digital Lending NBFC is mandatory.
Robust understanding of the Payday Loan lifecycle and disbursement process.
Proven experience in team handling and people management.
Strong leadership, analytical, and decision-making skills.
Valuable command of MS Excel, MIS, and operational reporting.
Excellent communication and coordination skills.
Target-oriented with strong problem

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