ServiceNow ITOM & Kafka Integration Engineer

? Bangalore, India

? Hybrid

Build Event-Driven Monitoring & Observability at Enterprise Scale

We are looking for an experienced ServiceNow ITOM & Kafka Integration Engineer to design, implement and optimize enterprise event management, monitoring and observability solutions.

This is a hands-on engineering role focused on integrating ServiceNow ITOM Event Management with enterprise monitoring platforms and Confluent Kafka , enabling reliable real-time event ingestion, processing, correlation and business service visibility.

You'll work across ServiceNow, event streaming and observability ecosystems within a complex enterprise setting.

What You'll Do

- Design, develop and support integrations between ServiceNow ITOM and enterprise monitoring platforms.
- Configure, maintain and optimize Kafka topics, partitions and consumer groups .
- Build integrations using REST APIs, Webhooks and ServiceNow IntegrationHub .
- Develop and support event-driven architectures and real-time streaming solutions .
- Implement event ingestion, correlation, alert management and operational optimization.
- Integrate ServiceNow with monitoring and observability platforms such as Dynatrace, SolarWinds, Azure Monitor, Aternity and ThousandEyes .
- Support CMDB, Service Mapping and CSDM alignment.
- Develop reusable integration components, patterns and technical standards.
- Troubleshoot complex integration and platform issues.
- Collaborate with Infrastructure, Platform, Operations and vendor teams.




- Contribute to Agile and DevOps delivery and platform governance.

What We're Looking For ✔ Strong hands-on experience with ServiceNow ITOM .

✔ Hands-on experience with ServiceNow Event Management — mandatory .

✔ Strong experience with Confluent Kafka administration and operations .

✔ Experience designing or supporting event-driven architectures and real-time data streaming .

✔ Experience configuring Kafka topics, partitions and consumer groups .

✔ Experience with Kafka Connect and connectors .

✔ Experience developing Kafka producers and consumers .

✔ Integration experience using REST APIs, Webhooks and IntegrationHub .

✔ Development or scripting experience with Python, Java or equivalent technologies .

✔ Strong understanding of event ingestion, correlation, transformation and alert lifecycle management.

✔ Experience with CMDB and Service Mapping and understanding of CSDM .

✔ Experience working with enterprise monitoring and observability technologies.

Nice to Have

⭐ Avro and/or Protobuf schema management.

⭐ Kubernetes and Docker.

⭐ Microsoft Azure.

⭐ Experience within large enterprise and multi-vendor environments.

⭐ Experience establishing governance, technical standards and reusable integration patterns.

⭐ Agile and DevOps delivery experience.

Interested?

If you combine strong ServiceNow ITOM Event Management expertise with hands-on Kafka and enterprise integration experience , we'd like to hear from you.

Apply today with your updated CV.

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