Job Title: General Manager

Department: Operations/Admin

Reports To: Chief Operating Officer / Ownership

Location Jaipur

Exp 8+ years

- Preferred Competencies

- Luxury hospitality mindset with exceptional attention to detail.

- Strong understanding of boutique and heritage hotel operations.

- Emotional intelligence and relationship-building skills.

- Ability to curate authentic local experiences for guests.

- Commercial orientation with a robust focus on profitability alongside guest satisfaction.

- Experience managing luxury weddings, destination events and high-profile clientele.

- Strong crisis management and decision-making capabilities.

- GOP Achievement vs Budget

- Flow-through Percentage

- Guest Complaint Resolution Time

- Repeat Guest Ratio

- Net Promoter Score (NPS)

- Luxury Audit Scores (LQA/Internal Audits)

- Employee Engagement Score

- Training Hours per Associate

- Upselling & Ancillary Revenue per Occupied Room

- Energy & Sustainability Performance

- Event Guest Satisfaction Scores

- If interested share resume on [email protected] or (phone hidden)

📌 General Manager (Jaipur)
🏢 WOW Softech
📍 Jaipur