1. Operations Management-

Lead day-to-day operations across departments: front office, housekeeping, food and beverage, maintenance, spa, and recreation.

Ensure smooth-check in & out and exceptional guest service. Monitor property condition and ensure preventive maintenance and cleanliness.

2. Financial Oversight-

Prepare and manage budgets, forecasts, and P&L; reports.

Monitor expenses, control costs, and maximize revenue through strategic planning and yield management.

Approve major purchases and capital expenditures.

3. Guest Experience-

Maintain high guest satisfaction scores through service quality and personalized experiences.

Handle VIPs, escalated complaints, and special guest requests.

Conduct regular guest feedback analysis and implement improvements.

4. Staff Leadership-

Recruit, train, mentor, and supervise department heads and key staff.

Foster a positive work workplace and team culture.





Set performance goals and conduct regular evaluations.

5. Marketing and Sales-

Collaborate with the sales and marketing team to promote the property.

Develop packages, events, and local tie-ups to attract domestic and international guests.

Monitor OTA (Online Travel Agency) presence and guest reviews.

6. Regulatory Compliance-

Ensure compliance with local, state, and national laws, especially environmental, health, and safety regulations.

Maintain all licenses and permits relevant to hospitality operations.

7. Sustainability & Community Engagement-

Implement eco-friendly and sustainable tourism practices.

Engage with local communities and support responsible tourism initiatives.

Location

- Murikkady PO, Kumily Anavilasam Road, Thekkady, Kumily, Kerala 685535

📌 General Manager (Kerala)
🏢 Club Oxygen
📍 Kerala