Role & responsibilities

Main Jobs & Responsibilities

1. Patient Reception

- Welcome patients and their attendants politely.
- Guide patients to the correct department, doctor, or service.
- Provide information about hospital facilities and procedures.

1. Appointments

- Schedule, confirm, and reschedule doctor appointments.
- Maintain appointment registers or hospital software.
- Inform patients about doctor availability and timings.

1. Patient Registration

- Register new and returning patients.
- Collect basic patient information and identification documents.
- Create or update patient records accurately.

1. Telephone Handling

- Answer incoming calls professionally.
- Transfer calls to doctors, nurses, billing, laboratory, pharmacy, etc.
- Respond to general patient inquiries.

1. Billing & Payments

- Guide patients regarding consultation fees and billing procedures.
- Coordinate with the billing/cash counter when required.
- Provide receipts or direct patients to the appropriate billing department.

1. Medical Records

- Maintain patient files and documents.




- Ensure records are properly filed and handled confidentially.
- Retrieve patient records when requested by authorized staff.

1. Coordination

- Coordinate with doctors, nurses, laboratory, pharmacy, radiology, and billing departments.
- Communicate significant information to the appropriate department promptly.

1. Emergency Support

- Remain calm when dealing with emergency patients and attendants.
- Immediately inform the emergency/medical team.
- Direct patients to the emergency department without unnecessary delay.

1. Patient Service

- Handle patient questions and complaints politely.
- Maintain confidentiality and respect patient privacy.
- Help create a clean, organized, and professional reception environment.

1. Administrative Work

- Maintain registers, reports, and daily records.
- Perform data entry and basic computer work.
- Handle emails, printing, scanning, photocopying, and other office tasks.

📌 Front Office Receptionist (Salem)
🏢 VALLI SUPER SPECIALITY HOSPITAL
📍 Salem