Manage the end-to-end employee life cycle (Hire to Retire) in alignment with local and regional HR policies and procedures
Handle a variety of HR operational processes with accuracy and timeliness, ensuring compliance with regional guidelines
Demonstrate solid understanding and execution of HR processes and standard operating procedures (SOPs)
Respond to and resolve employee and manager inquiries using a case management tool, ensuring high-quality service and issue resolution
Prepare and deliver standard HR correspondence for both internal stakeholders and external parties
Collaborate with employees, line managers, and HR business partners to support HR operations across the EU region
Work closely with the wider HR community, including Centers of Excellence (COEs), to ensure cohesive and consistent service delivery
Proactively identify opportunities to improve processes and contribute to continuous improvement initiatives within HR Shared Services
Support the HR Shared Services team on ad-hoc projects and initiatives as required





Here are the desired Skills and Experience…
Experience, preferably in a HR Shared Services function supporting European Union
Preference will be given to candidates with experience and knowledge on HRMS Platforms like SAP and/or Oracle Fusion
Good IT skills, particularly MS Word, Excel, Outlook
Fluent English - excellent verbal and written communication skills
Solid administrative ability, managing a complex and diverse workload.
Previous experience in a front facing customer service role and/or project experience is desirable
Should be adaptable to work in multiple shifts
Graduate or Postgraduate with minimum 2 years of experience in HR shared services or similar environment

Metro Global Solution Center (MGSC) is internal solution partner for METRO, a €31.6 Billion international wholesaler with operations in more than 30 countries. The store network comprises a total of 623 stores in 21 countries, of which

📌 Associate – Hr Shared Services Pune
🏢 METRO/MAKRO
📍 Pune