DAILY BILL DISTRIBUTION
Make sure that every patient will get daily bill
Any quires related to billing resolved it and has to communicate to patient / relative.
Counseled patient / relative for outstanding protocol.
COORDINATE THE DISCHARGE FORMALITIES
Take discharges tentative discharge list from RMO’s floor.
Start discharge formalities once it gets conformed by floor RMO and get complete with in 30 mints.
Checked with Staff nurse that all unused medicine has to be return to pharmacy
Checked that Discharge summary has to be ready.
Completes all the billing entries.
Checked form OT, Blood Bank, pathology, radiology ( if any entries pending)
Put discharge notification.
Cash Patient - Guide the relative for billing settlement to customer support
TPA Patient - checks the statues with the TPA Department and explain patient for waiting time, other formalities etc.
Keep Report file ready for hand over once he/ she settled the bill. With pending report slip.
Intimate RMO to explain the summary




Intimate Nurse for IV Line removal, etc.
ANSWERED THE PATIENT’S / RELATIVE QUIRES
Understand the patient’s / relative’s problem, quires, issues.
Explain them procedure/ protocol if any confusion( as per the guide lines)
If any complaint - understand and try to solve it. Give patient proper explanation, make assured that complaint resolved. If it is not in the capacity escalated the issue to the Seniors ( Executive, floor Manager, RMO in charge , Nurse Manger, Billing Manger)Escalation of the issue has same day (as early as possible)

Skills & Competencies
MS Office proficiency
Effective interpersonal communication skill and presentation skills
Ability to organize; prioritize and work efficiently under pressure and subject to changing priorities;
Managing multiple tasks.
Problem solving attitude.

📌 Officer Patient Care Opd Pune
🏢 Jupiter Hospital
📍 Pune