Sr. No.Key Result Area (KRA)Key Performance Indicators (KPIs)

1-Performance Management

1.Achieve assigned process targets and objectives

2. Monitor and improve team/process performance.

3. Prepare and review performance reports.

4. Identify performance gaps and implement improvement plans.

5. Ensure productivity and quality standards are maintained.

6. Coordinate effectively with stakeholders to ensure timely achievement of process objectives and resolution of performance-related issues.

2- Process Coordination:-

1. Ensure smooth execution of daily process activities.

2. Monitor workflow and task completion.

3. Ensure SOP compliance.

4. Prepare and maintain MIS.

5. Handle complete process documentation.

6. Coordinate with internal teams for timely resolution of issues.

7. Support process improvement initiatives.

3-Executive Assistant (EA) Support:-

1. Provide administrative and coordination support to management.

2. Manage schedules and meetings.

3. Conduct timely follow-ups.

4. Track assigned tasks and ensure timely completion.

5. Coordinate effectively with stakeholders.

6. Ensure timely completion of management-related assignments.

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