ABOUT UNext

UNext Learning is dedicated to making higher education affordable and accessible to learners from diverse backgrounds. The organization provides a full-stack technology platform that enables universities and colleges to deliver online courses and degree programs. UNext Learning focuses on re-skilling, up-skilling, and workforce development for individuals seeking career growth.

By partnering with universities, it supports learners in achieving tangible outcomes and long-term professional success. UNext aims to be a lifelong learning companion, helping people unlock their potential without limitations of cost or location.

ROLES AND RESPONSIBILITIES

- Serve as the primary point of contact for students and coordinate with university departments.
- Resolve academic and semester-related queries and support students throughout their academic journey.
- Ensure timely completion of academic requirements, assignments, projects, and submissions.
- Drive student re-registration and program completion
- Follow processes, identify gaps, and recommend improvements.
- Use effective communication, data, and interpersonal skills to resolve student concerns.
- Proactively engage students to avoid last-minute academic submissions.





INTERNAL & EXTERNAL INTERACTIONS:
- Internal: Course Coordinators, Student support executives
- External: Students, External Faculty/ SME

PROFILE REQUIRED

- 2 – 4 yearsʼ Experience in academics/student counselling Post-Graduation from a recognized University in Management or Commerce or Journalism or Computer Applications /Information Technology Stream.

SKILL AND KNOWLEDGE

- Valuable knowledge of a University Academic Processes
- Interpersonal and organizational skills
- Knowledge of ticketing system & any CRM

COMPETENCES

- Verbal, Listening and Written communication skills
- Problem analysis and solving skills
- Stress tolerance and attention to detail
- Team working Quick learner with an ability to multitask and attention to detail.
- Should be willing to work on weekends on a rotation basis.
- Building strong relationship with students as well as within the organization
- Sound Communication ability and Computer proficiency, especially in excel (updating MIS and preparing reports) and PPTs. Experience in handling Inbound and Outbound calls is preferred.

LOCATION: MG ROAD, BANGALORE

📌 Executive Academic Counselling (Bengaluru)
🏢 UNext Learning
📍 Bengaluru