Offshore Delivery Lead _Chennai and Noida

Qualifications

Required

- 18+ years of experience in IT delivery roles, with a focus on offshore program management.

- Robust communication and coordination skills for managing offshore-onsite interactions.

- Experience managing offshore delivery units of €5M–€20M with 50–200 team members.

- Practical experience in resolving offshore delivery impediments

- Experience managing support transformation programs on enterprise applications - SAP/S4HANA

- Awareness of digital transformation trends such as SRE, automation testing, AI, and predictive analytics.

Responsibilities

Offshore Delivery Leadership

- Lead AD/AMS delivery programs from offshore, managing geographically distributed teams across multiple delivery model

- Key responsibility includes end-to-end delivery of Application Management Services (AMS)

for the assigned account, ensuring service stability, operational performance, SLA/KPI attainment and customer satisfaction

- Primary operational interface for the customer from offshore, leading governance, managing escalations, aligning priorities, and driving continuous improvement across the service.

- Drive service transformation initiatives that improve customer experience, operational efficiency, and long-term delivery sustainability

- Influence account strategy by identifying service risks, improvement opportunities,



and investment priorities that strengthen the AMS operating model

- Ensure successful execution of mid-to-large scale programs with coordination across offshore and onsite teams.

- Manage offshore delivery units ranging from €5M–€20M with team sizes of at least 150-200+ professionals

.

- Experience in managing support/transformation programs on enterprise applications like SAP

/

S4HANA

- Resolve day-to-day delivery impediments with a hands-on, solution-oriented approach.

Solutioning and Technology Support

- Stay updated on digital trends such as

SRE, automation, predictive analytics, AI and DevOps

.

- Collaborate with various capability units within the organization for any support/technical interventions

People Management

- Identify and onboard offshore talent and support coaching and mentoring

- Support career developmen t, mentoring, and servant leadership practices.

- Facilitate integration of offshore teams with onsite and customer teams meetups, upskilling, and cross-skilling initiatives.

Operational and Financial Management

- Track/reporting of operational parameters

- Revenue, margin, utilization etc., for assigned programs/accounts

- Manage offshore delivery operations and coordinate with internal stakeholders and onsite teams for reporting.

📌 Delivery Head (Chennai)
🏢 HCLTech
📍 Chennai