What youll do

- Your core job is toown our customer relationships, make them successful and fans of BiteSpeed.
- Client onboarding, tracking product adoptionfor our enterprise customers, ensuring they are getting maximum value leading toupsells and expansion revenue.
- Becoming atrusted product advisorfor our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
- Managingcross-sells for current products and renewals, owning expansion revenue at an account level.
- Building theplaybook for our customer success functionto scale for the next stage of growth.

What makes you a good fit

- You care about delivering aservice experience that parallels a Michelin star Italian restaurant.
- Yougenuinely like helping peopleand making them successful.
- You have3+ years of work experiencein customer success with technical understanding of the product.
- You have agenuine interest in conversationswith people from different backgrounds to learn about their lives.

📌 Customer Success Manager (Bengaluru)
🏢 BiteSpeed
📍 Bengaluru