Job Responsibilities

- Handle inbound and outbound customer calls professionally and effectively.
- Understand customer requirements and provide accurate information about the company’s products and services.
- Guide customers based on their requirements and provide suitable solutions.
- Address customer queries, concerns, complaints, and feedback promptly.
- Build and maintain solid relationships with customers through regular communication and follow-ups.
- Follow up with customers to ensure satisfaction, continued engagement, and repeat business.
- Identify opportunities for customer retention, upselling, and cross-selling.
- Maintain accurate records of customer interactions, follow-ups, and customer details in the CRM.
- Coordinate with internal teams to ensure timely resolution of customer concerns.
- Follow up with leads and customers and support the conversion process.
- Maintain a high level of professionalism and ensure a positive customer experience at every interaction.

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Education

- Bachelor's (Preferred)

Work Location: In person

📌 Customer Relations Specialist (Kochi)
🏢 Storysphere
📍 Kochi