Job Title: Collection Executive

Job Location: Laxmi Nagar, Delhi

Company Name: Friendlyloan.com

Employment Type: Full-time

Experience: 1–3 years

Industry: Finance / Real Estate

About the Role

We are looking for a motivated and target-oriented Collection Executive to manage customer collections, follow up on outstanding payments, and ensure timely recovery of dues. The ideal candidate should have good communication skills, a professional approach, and the ability to handle customers effectively.

Key Responsibilities

- Contact customers through calls, messages, and other communication channels regarding pending payments.
- Follow up regularly on outstanding and overdue payments.
- Maintain accurate records of customer payments, commitments, and follow-ups.
- Coordinate with customers to understand payment issues and agree on realistic payment timelines.
- Ensure timely collection of assigned accounts as per company targets.
- Maintain daily collection and follow-up reports.
- Escalate difficult or long-pending cases to the reporting manager.
- Coordinate with the Accounts and Operations teams regarding payment status and discrepancies.
- Handle customer queries related to outstanding dues professionally.




- Ensure all collection activities are carried out in accordance with company policies and applicable guidelines.
- Achieve monthly collection and recovery targets.

Required Skills

- Good verbal and written communication skills.
- Strong follow-up and negotiation skills.
- Customer handling and relationship management abilities.
- Target-oriented and self-motivated approach.
- Basic knowledge of MS Excel and reporting.
- Positive numerical and record-keeping skills.
- Ability to handle pressure and meet deadlines.

Eligibility

- Graduate in any discipline preferred.
- 1–3 years of experience in collections, telecalling, recovery, banking, finance, real estate, or a related field.
- Freshers with robust communication and convincing skills may also be considered.

Pay: ₹15,000.00 - ₹20,000.00 per month

Ability to commute/relocate

- Laxmi Nagar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
- How many years of experience do you have in collections/recovery?
- Do you have experience handling customer payment follow-ups and overdue collections?
- Are you comfortable working from Laxmi Nagar, Delhi?

Work Location: In person

📌 Collection Executive (Laxmi Nagar)
🏢 Lifease Solutions
📍 Laxmi Nagar