Customer Reception and Damage Assessment
Receive accident-damaged vehicles.
Inspect and document visible damages.
Take photographs of damaged areas.
Explain repair procedures and estimated timelines to customers.
Estimate Preparation
Prepare repair estimates for:
Denting and painting
Panel replacement
Structural repairs
Parts replacement
Coordinate with estimators and technicians for accurate costing.
Insurance Claim Handling
Coordinate with insurance surveyors.
Assist customers with claim documentation.
Explain insurance coverage, deductibles, depreciation, and customer liability.
Follow up for claim approvals.
Workshop Coordination
Open job cards and assign work.
Coordinate with body shop technicians, painters, and parts departments.
Track repair progress and ensure quality standards.
Customer Communication
Provide regular repair status updates.
Inform customers about additional damages discovered during repair.
Obtain approval for supplementary repairs.
Vehicle Delivery




Conduct final quality inspection.
Explain repairs completed.
Review invoices and insurance settlements.
Ensure customer satisfaction before delivery.

Skills Required
Knowledge of automotive body and paint repairs
Understanding of insurance claim procedures
Customer handling and communication skills
Estimation and costing skills
Negotiation and conflict-resolution abilities
Computer skills and Dealer Management System (DMS) knowledge

Typical Daily Activities
Receiving accident vehicles
Preparing repair estimates
Meeting insurance surveyors
Following up on parts availability
Updating customers on repair status
Delivering repaired vehicles

Pay: ₹20,000.00 - ₹24,000.00 per month

Advantages:
Cell phone reimbursement
Health insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Bodyshop Advisor Kottayam (India)
🏢 KAIRALI FORD
📍 India