Manage the daily operations of the front office, reception, concierge, and guest services.
Supervise, train, and motivate front office staff.
Ensure smooth check-in and check-out procedures.
Handle guest complaints, special requests, and VIP arrivals professionally.
Monitor room availability, reservations, and occupancy levels.
Coordinate with housekeeping, maintenance, food & beverage, and sales departments.
Prepare staff schedules and monitor attendance.
Ensure compliance with hotel policies, SOPs, and safety standards.
Monitor front office budgets and control operational costs.
Generate daily, weekly, and monthly operational reports.
Maintain high guest satisfaction scores and service quality.

Required Qualifications
Bachelor's degree or Diploma in Hospitality Management, Hotel Management, or a related field.
3–7 years of experience in hotel front office operations, with at least 2 years in a supervisory or managerial role.




Experience with hotel Property Management Systems (PMS) such as Opera, IDS, or similar.
Robust leadership and team management skills.
Excellent communication and interpersonal abilities.
Good problem-solving and conflict-resolution skills.
Proficiency in Microsoft Office (Excel, Word, Outlook).
Ability to work adaptable shifts, including weekends and holidays.

Preferred Skills
Solid customer service orientation.
Revenue management awareness.
Multitasking and organizational skills.
Attention to detail.
Ability to perform under pressure.
Knowledge of local tourism and hospitality trends.
Fluency in English; additional languages are an advantage.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:
Food provided

Work Location: In person

📌 Asst Front Office Supervisor Bhopal (India)
🏢 THE GRAND KASTURI HOTEL & RESORT
📍 India