We are looking for a dedicated and responsible Customer Support Supervisor to lead our support team. The ideal candidate will be responsible for monitoring team performance, ensuring high-quality customer service, resolving escalated customer issues, and maintaining daily operational efficiency.
Key Responsibilities
Monitor and review customer support calls to ensure quality standards are maintained.
Supervise the daily performance of Customer Support Executives.
Handle and resolve customer escalations and complex queries.
Ensure all customer issues are resolved promptly and professionally.
Monitor agent productivity, attendance, and adherence to company policies.
Provide regular feedback, coaching, and guidance to support team members.
Prepare daily and weekly performance reports.
Coordinate with management to improve customer satisfaction and team performance.
Ensure all assigned tasks are completed accurately and on time.
Requirements
Previous experience as a Team Leader, Supervisor, or Customer Support Executive.
Fluent English communication (spoken and written) is mandatory.
Strong leadership and team management abilities.
Ability to handle customer escalations professionally.
Good knowledge of Microsoft Office (Excel, Word, Outlook).
Solid problem-solving and decision-making skills.
Ability to work in a night shift.
Preferred Experience
Experience in Customer Support,Team Lead US Process will be preferred.
Candidates must have completed their bachelor degree.
Advantages
Competitive salary
Performance-based incentives
Career growth opportunities
Professional work environment
Training and development support
Pay: ₹25,000.00 - ₹50,000.00 per month
Advantages:
Flexible schedule
Health insurance
Paid sick time
Paid time off
Provident Fund
Ability to commute/relocate:
Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)