Role: Handle incoming customer calls and help solve their questions or problems.
Key Responsibilities:
Answer customer calls politely.
Give correct information about products or services.
Help customers with their queries and complaints.
Enter call details into the system.
Forward difficult issues to the concerned team.
Ensure customers are satisfied with the service.
Skills Required:
Valuable communication skills.
Patience and active listening.
Basic computer knowledge.
Problem-solving skills.
Friendly and qualified behavior.