Roles & Responsibilities
Handle inbound and outbound customer calls.
Respond to customer queries via calls, emails, chat, and WhatsApp.
Assist customers with orders, deliveries, returns, refunds, replacements, and product-related concerns.
Coordinate with Operations, Logistics, Inventory, Finance, and Tech teams for issue resolution.
Handle customer escalations and ensure timely resolution.
Conduct customer feedback and review calls for Amazon, Google Play Store, App Store, and other platforms.
Support lead calling and product pitching to potential customers.
Maintain customer records, follow-ups, and support trackers.
Deliver excellent customer service through effective communication and problem-solving skills.

Eligibility & Requirements
Graduate in any discipline.
Minimum 6 months experience of Voice & Nonvoice Support in customer centric enviornment
Candidates currently pursuing studies or having upcoming examinations are not eligible.
Strong verbal and written communication skills.
Skilled attitude and customer-centric approach.
Punctual, disciplined, and committed to regular attendance.
Ability to work in a quick-paced workplace and handle multiple tasks efficiently.

📌 Customer Care Executive Bhopal
🏢 Techxr
📍 Bhopal