CUSTOMER SERVICE EXECUTIVE

Overview

Responsible for handling customer coordination, order processing, sample management, documentation, and support activities to ensure smooth communication and timely service to customers.

Scope of Work
Coordinate with customers regarding orders, dispatches, and routine inquiries
Receive and process sample requests from customers and sales team
Coordinate sample dispatch and maintain sample tracking records
Process customer orders and maintain accurate records in the system
Prepare quotations, proforma invoices, and other customer-related documents
Coordinate with sales, dispatch, and accounts teams for smooth order execution
Handle customer follow-ups for deliveries, pending orders, and payment status
Maintain customer database and update records regularly
Prepare basic MIS reports and customer service reports
Ensure timely response to customer emails and calls
Support management with documentation and operational coordination




Maintain qualified communication with internal and external stakeholders
Troubleshooting & suggestive actions, in coordination with reporting manager

Experience

0–2 years in customer service, sales coordination, or operations support

Industry

Chemical Manufacturing / Industrial Products (preferred)

Qualifications

B.Com / BBA / B.Sc (Chemistry) or similar qualification

Basic knowledge of MS Excel, Word, and email communication preferred

Desired Skills
Valuable communication and coordination skills
Robust follow-up and multitasking ability
Basic analytical and reporting skills
Attention to detail and problem-solving mindset
Ability to work in a fast-paced environment

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:
Flexible schedule
Leave encashment
Paid sick time
Paid time off

Work Location: In person

📌 Customer Service Executive Burari
🏢 BR Specialities
📍 Burari