We are looking for a Training & Quality Executive to develop, train and continuously improve service standards across all departments of the hotel.

Key Responsibilities
Conduct induction and orientation for new employees.
Conduct regular training for Front Office, Housekeeping, Restaurant/F&B; Service and other operational departments.
Train staff on guest interaction, grooming, communication, service standards and complaint handling.
Conduct practical/on-the-job training rather than only classroom sessions.
Observe day-to-day hotel operations and identify gaps in service and SOP compliance.
Conduct regular quality checks of guest rooms, restaurants, washrooms and other operational areas.
Work with Department Heads and Supervisors to correct recurring operational issues.
Prepare departmental training schedules and maintain training records.
Conduct refresher training whenever service or quality issues are identified.




Monitor staff performance after training and evaluate improvement.
Assist management in developing and implementing hotel SOPs and service standards.
Submit regular Training & Quality reports to management.

Candidate Requirements
Previous experience in Hotel Operations / Hospitality Training / Learning & Development preferred.
Valuable understanding of hotel operations and guest service.
Solid communication and presentation skills.
Ability to confidently train and guide employees at different levels.
Should be comfortable conducting operational audits and giving corrective feedback.
Positive documentation and reporting skills.
Hotel Management / Hospitality qualification preferred.

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:
Food provided
Paid time off
Provident Fund

Work Location: In person

📌 Training And Quality Manager Palakkad
🏢 Hotel Indraprastha
📍 Palakkad