Job Summary:
We are looking for a proactive and customer-focused Customer Relationship Executive to join our online chess academy. The candidate will be responsible for managing parent/student relationships, handling enquiries, following up with leads, supporting existing customers, and ensuring a smooth overall customer experience.

Key Responsibilities
Handle enquiries from parents and students through calls, WhatsApp, and email.
Build and maintain solid relationships with parents and students.
Follow up with leads and prospective customers after trial/demo classes.
Convert enquiries and trial classes into paid admissions.
Handle customer queries, concerns, and complaints professionally.
Coordinate with coaches and the operations team regarding batches, schedules, and student-related issues.
Follow up for pending fees, renewals, and course continuation.
Maintain accurate customer and follow-up records in Excel/Google Sheets/CRM.
Ensure timely follow-ups and proper closure of every enquiry.
Work towards improving student retention and parent satisfaction.
Prepare daily and weekly reports related to enquiries, conversions, follow-ups, and renewals.

Candidate Requirements




1–3 years of experience in Customer Relationship Management, Telecalling, Sales, Education, or a similar role.
Excellent communication skills in English and Hindi.
Solid convincing, negotiation, and follow-up skills.
Confident in communicating with parents over calls and WhatsApp.
Good customer-service attitude and patience.
Basic knowledge of MS Excel/Google Sheets.
Target-oriented, responsible, and organized.
Ability to work independently and as part of a team.
Prior experience in an education or online learning company will be an advantage.
Knowledge of chess is not mandatory, but an interest in chess or education will be preferred.

Key Performance Indicators (KPIs)
Lead response time
Trial-to-admission conversion rate
Follow-up completion rate
Student retention and renewal rate
Customer satisfaction
Payment/renewal follow-ups
Daily call and follow-up productivity

Position: Customer Relationship Executive
Industry: Online Chess Education
Employment Type: Full-Time

Pay: From ₹18,000.00 per month

Advantages:
Provident Fund

Work Location: In person

📌 Customer Relationship Executive Bhayandar
🏢 Archer Kids International Education Private
📍 Bhayandar