Key Responsibilities
End-to-end implementation of Freshservice, Freshdesk, and Freshsales Suite
Customer requirement gathering, solution design, and business process consulting
Configure workflows, automations, SLAs, business rules, forms, portals, and custom objects
Build and customize Service Catalogs, Knowledge Bases, CRM pipelines, and ticketing workflows
Conduct UAT, end-user training, and Go-Live support
Troubleshoot production issues and provide post-implementation support.

Integration & Technical Expertise (Must Have)
Design and implement integrations between Freshworks products and third-party applications
Solid hands-on experience with REST APIs, Webhooks, OAuth, JSON, and API authentication
Build custom integrations using Freshworks APIs, custom development, and middleware platforms
Experience integrating Freshworks with ERP, CRM, HRMS, Telephony, Finance, Identity Management, Monitoring, and Collaboration platforms
Develop custom solutions using the Freshworks Developer Platform (FDK) and Marketplace Apps




Configure and implement Marketplace Apps to address customer-specific use cases
Experience with orchestration and workflow platforms such as Zapier, Make, Pabbly Connect, Zoho Flow, Microsoft Power Automate, or similar tools
Ability to design API orchestration for complex business processes involving multiple applications
Knowledge of event-driven integrations using Webhooks and asynchronous workflows
Experience troubleshooting API integrations, authentication issues, rate limits, and data synchronization challenges
Familiarity with API testing tools such as Postman, Swagger/OpenAPI, and webhook debugging
Ability to create scalable, secure, and reusable integration architectures based on customer requirements.

Preferred Skills
Freshworks Certifications
ITIL Foundation knowledge
JavaScript/Node.js/Python or similar scripting experience
SQL and data migration experience
Robust analytical and problem-solving skills
Excellent customer-facing communication and stakeholder management.

📌 Freshworks Implementation Specialist Noida
🏢 Talent Vision Services
📍 Noida