Customer Support Executive

Key Responsibilities
Handle inbound and outbound calls, emails, and chats to address customer inquiries and concerns.
Provide timely, accurate, and professional solutions to customer issues.
Maintain a positive, empathetic, and qualified attitude toward customers at all times.
Understand and resolve customer complaints by clarifying issues, identifying solutions, and following up to ensure resolution.
Keep records of customer interactions, feedback, and transactions in the system.
Escalate complex queries to relevant departments and ensure timely follow-up.
Assist customers with product/service information, and account-related queries.
Collaborate with internal teams to improve customer experience and satisfaction.
Meet performance targets including response time, resolution rate, and customer satisfaction scores.
Continuously update knowledge of company products, services, and policies.
Suggest improvements in processes and services based on customer feedback.

Required Skill Set
Bachelor’s degree/Diploma in any field (preferred).




Proven experience as a Customer Support Executive, Call Center Agent, or similar role is an advantage.
Excellent communication skills (verbal and written) in English and regional languages.
Strong problem-solving and interpersonal skills.
Ability to remain calm and skilled in stressful situations.
Proficiency in MS Office, CRM systems, and ticketing tools.
Ability to multitask, prioritize, and manage time effectively.

Customer-oriented mindset with strong attention to detail

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹15,000.00 per month

Perks:
Provident Fund

Ability to commute/relocate:
Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:
Higher Secondary(12th Pass) (Preferred)

Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)

Language:
Hindi (Preferred)
English (Preferred)

Work Location: In person

📌 Customer Support Executive Cse Indore
🏢 Make My House
📍 Indore