Key Responsibilities
Respond to customer inquiries via phone, email, chat, and social media.
Assist customers with product information, orders, shipping updates, and returns.
Resolve customer complaints and provide appropriate solutions in a timely manner.
Maintain accurate records of customer interactions in CRM or support systems.
Follow up with customers to ensure satisfaction and issue resolution.
Escalate complex customer issues to the relevant department when needed.
Provide feedback to internal teams regarding customer concerns and product improvements.
Represent Bioleather’s brand values with professionalism and empathy.

Required Skills & Qualifications
Excellent verbal and written communication skills.
Robust problem-solving and conflict-resolution abilities.




Basic computer knowledge and familiarity with customer support tools.
Ability to multitask and manage time effectively.
Positive attitude and customer-first mindset.
Previous customer service experience is preferred but not mandatory.
Ability to work versatile part time shifts, including weekends if required.

Preferred Qualities
Passion for sustainable products and eco-friendly brands.
Patience, empathy, and active listening skills.
Team-oriented and adaptable in a fast-paced work environment

Pay: From ₹4,000.00 per month

Work Location: In person

📌 Customer Care Agent Part Time Vasai Virar (Vasai-Virar)
🏢 The Bio
📍 Vasai-Virar