Role: Communication Trainer

Designation: Communication Trainer

Location: Gurgaon

Years of experience: 0 to 1+ years

Concentrix is a technology-enabled global business services company
specializing in customer engagement and improving business performance.
We partner with ambitious, progressive executives around the world to
future-proof their business and stay ahead of the competition and
customer expectations.

Role and Key Responsibilities:
Support Front Line Recruitment Teams to assess the quality of new

hires
Consistent alignment with operations by auditing calls, e-mails and

chats.
Understanding needs, conducting refresher training in English - as
per requirement
Demonstrating innovation in training by incorporating the floor

requirement into the curriculum.
Maintaining Data and MIS as per the training BPMS / requirement
Supports intra & inter function collaboration
Proactively implement best practices and add value across locations
Attend the mandatory TTT program
Interfaces with customers as per requirement
Conducts Need Analysis and shares feedback with the stakeholders
Meeting the monthly Conversion & Effectiveness targets




Providing Feedback to the Current Hires on Soft Skills and basic grammar
Mentoring the Recent Trainers
Participate in calibration of Trainers, QAs and Voice Coaches within

the team and with the TTBU training team
Analyze and report findings for Process Training batches
Conduct refreshers basis TNA, publish and execute for 100% closure

every month
Meet the training requirements of the BU basis TNA
Design & develop training processes (need identification to feedback

and follow through) in consultation with the training teams
Track and report improvements

Key Skills and knowledge: :
CAT Score of 6.5 or above
Excellent communication skills (English & Hindi).
Excellent facilitation and presentation skills
Data handling / data interpretation and Data Management.
Good people management and Interpersonal Skills.
Good knowledge of computers and MS Office (Excel, Power point).
Robust organizational and presentation skills

Educational Qualification – Graduation / Diploma (15 years of formal
education) in any discipline.

📌 Communication Trainer Gurugram (India)
🏢 Career Guideline services India
📍 India