Job Summary

We are looking for a motivated and customer-focused Telesales Executive to generate leads, connect with potential customers over the phone, explain products/services, and convert leads into successful sales.

Key Responsibilities
Make outbound calls to prospective and existing customers.
Explain company products/services, features, pricing and advantages to customers.
Understand customer requirements and recommend suitable products/services.
Generate and follow up on leads through calls, WhatsApp and other communication channels.
Maintain regular follow-up with prospective customers to achieve sales targets.
Handle customer queries and provide appropriate information.
Convert potential leads into sales and achieve assigned monthly/weekly targets.
Maintain accurate records of customer interactions, leads, follow-ups and sales in CRM/Excel.
Coordinate with the sales and other relevant departments for order processing and customer requirements.
Build and maintain positive relationships with customers.
Follow up with customers after sales to ensure satisfaction and encourage repeat business.
Prepare daily/weekly sales and follow-up reports.




Handle customer objections professionally and work towards closing sales.
Follow company sales policies, processes and communication standards.
Perform any other sales-related duties assigned by the reporting manager.

Required Skills & Qualifications
Minimum qualification: 12th Pass / Graduate.
1–3 years of experience in telesales, telecalling, inside sales or customer service preferred.
Positive verbal communication and convincing skills.
Basic knowledge of MS Excel and computer operations.
Ability to handle customer objections and negotiate effectively.
Target-oriented and self-motivated.
Good interpersonal and relationship-building skills.
Hindi communication is required; basic English communication will be an advantage.

Key Performance Indicators (KPIs)
Number of calls made.
Leads generated.
Follow-ups completed.
Lead-to-sale conversion.
Monthly sales achievement.
Customer satisfaction and retention.
Accuracy and timely updating of CRM/records.

Pay: ₹20,000.00 - ₹25,000.00 per month

Perks:
Provident Fund

Work Location: In person

📌 Telesales Executive Gurugram (India)
🏢 Knownexa
📍 India