Job Summary

The Guest Relations Executive is responsible for creating a positive first impression by welcoming members and guests, addressing their needs, handling enquiries, and ensuring excellent customer service throughout their visit. The role involves coordinating with different departments to provide a seamless and memorable guest experience.

Key Responsibilities
Welcome members and guests in a friendly and qualified manner.
Assist with guest check-in and reservations.
Handle guest enquiries, requests, and complaints promptly and courteously.
Provide information about club facilities, services, events, and membership benefits.
Coordinate with housekeeping, food and beverage, and other departments to fulfil guest requests.
Maintain accurate guest records and feedback.
Ensure reception and guest areas are clean, organised, and presentable.
Build strong relationships with members and encourage repeat visits.
Follow club policies, safety procedures, and service standards.




Support event coordination and special guest arrangements when required.

Required Skills
Excellent communication and interpersonal skills.
Robust customer service and problem-solving abilities.
Professional appearance and positive attitude.
Ability to work under pressure and manage multiple tasks.
Basic computer knowledge and familiarity with reservation or CRM systems.
Teamwork and organisational skills.

Qualifications
Bachelor's degree or diploma in Hospitality, Hotel Management, Tourism, or a related field.
1–3 years of experience in guest relations, hospitality, hotels, resorts, or clubs is preferred.
Fluency in English; knowledge of additional languages is an advantage.

Pay: ₹18,000.00 - ₹20,000.00 per month

Perks:
Food provided
Health insurance

Work Location: In person

📌 Guest Relation Executive Yelahanka
🏢 Shilton Hospitality
📍 Yelahanka