Front Office Executive

Location: Kochi, Kerala

Property: Viceroy Luxury Resorts & Hotels – Upcoming Kochi Property

Department: Front Office

Employment Type: Full time

About The Role

We are looking for a well-groomed, confident, and guest-focused Front Office Executive to join our upcoming luxury resort in Kochi. The candidate will be responsible for delivering a warm and professional guest experience while efficiently handling front office operations.

Key Responsibilities
Handle guest check-in and check-out procedures efficiently and professionally.
Welcome and assist guests with a warm, courteous, and personalized approach.
Manage reservations, room allocations, guest requests, and inquiries.
Handle guest complaints and coordinate with relevant departments for quick resolution.
Maintain accurate guest records and front office documentation.
Coordinate closely with Housekeeping, F&B;, Maintenance, and other departments to ensure smooth operations.
Handle billing, payments, and settlement procedures accurately.
Assist guests with information regarding hotel facilities, local attractions, transportation, and other services.
Monitor room status and ensure timely updates in the hotel PMS.




Maintain professional communication through telephone, email, and in-person interactions.
Follow all Front Office SOPs, hotel standards, and guest service procedures.
Assist with daily reports and other operational requirements.
Ensure the Front Office area is clean, organized, and maintained to luxury hospitality standards.

Candidate Profile
Diploma/Degree in Hotel Management, Hospitality, or a related field preferred.
Previous experience in a Front Office role in a hotel/resort will be an advantage.
Freshers with valuable communication skills and a solid interest in hospitality may also apply.
Excellent verbal and written communication skills.
Valuable knowledge of English; knowledge of Malayalam and Hindi is an advantage.
Pleasant personality, professional grooming, and positive attitude.
Valuable computer skills and familiarity with hotel PMS software preferred.
Solid guest-handling and problem-solving skills.
Willingness to work in shifts, including weekends and holidays.

Join Viceroy Luxury Resorts & Hotels and be part of the team launching our upcoming Kochi property. Pay: ₹15,000.00 - ₹19,000.00 per month

Work Location: In person

📌 Front Office Executive Kochi
🏢 Viceroy Resort u0026
📍 Kochi