L4 – CSPM (Collection Strategy)

Designation

EXEC MGR

Department

CSPM

Level

L4

Employment Type

Full time

Location

Pune

Reporting Manager Title

ASSISTANT MANAGER

Language

Marathi, Hindi & ENGLISH

Travel

Yes

Academic Qualification

Any Graduate/ PG/MBA

Work Experience

Minimum 2 years

Domain Knowledge (Preferable)

NBFC/ BFSI/ Banking

Key Responsibilities

Process related
Allocation of cases.
Managing HO WO pool in joint co-ordination with Central agencies & field teams.
Representation of cases.
Driving other central initiatives (wallet payment, Special Projects)
Coordinator for field team w.r.t. technical issues faced in FinnOne.
Setting allocation rules in co-ordination with IT team.
Ensure proper resolution is provided for ICRM queries raised related to Collection issues.

Performance related
Maintain the ratio of clearance through representation as per given targets.
Adhere the TAT for completion of special projects.
Ensure system rules are set well in time and execution is in line with logics set.




Cases opened on Paynimo ID; maximum cases should be resolved without flowing them to field team.
Ensure HO WO cases are allocated to central agencies as per secure pool.

Compliance related
CRM queries needs to be closed as per the TAT assigned.
Maintain the TAT of hold cases eligible for representation.
Timely release of higher bucket cases hold on Paynimo ID

Key Skills Required

Technical Skills:
Time discipline
Working with others
Relationship management
Result orientation
Multitasking

Key Performance Indicators
Maximum cases are resolved through representation.
Maximum cases are resolved on Paynimo id.
Follow the timelines of central hold cases.
Ensure proper logic is set in systems w.r.t. Allocation of cases.

Additional Role Details Work-Schedule

5 Days/week

Hiring Local/Pan-India Candidates

(On company policy)

Additional Comment (if any)

-

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