Key Competencies
Minimum 3 years of experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio
Hands-on experience with NICE CXone development (Studio, APIs, scripting).
Solid understanding of Cisco UCCE/UCCX call flows and routing logic.
Proficiency in programming languages (JavaScript, Python, or .NET).
Experience with REST APIs, web services, and data exchange formats (JSON, XML).
The NICE CXone Developer Engineer will be responsible for designing, developing, and customizing NICE CXone applications
Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools).
Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone
Translate Cisco call flows and routing scripts into NICE CXone equivalents.
Work with NICE CXone APIs, RESTful services, and connectors for third-party systems.
Develop automation scripts for provisioning and configuration.
Work closely with infrastructure engineers, QA teams, and Cisco/NICE support.
Prepare technical documentation, migration guides, and code repositories.