We are seeking a dedicated Customer Relationship Officer to join our team in Kunnamkulam Thrissur. This role is ideal for individuals who enjoy engaging with customers and building solid relationships.

Key Responsibilities:
Customer Assistance: Interact with customers to provide information about products and services, assisting them with inquiries and resolving issues promptly. This helps ensure customer satisfaction and loyalty.
Follow-Up Calls: Conduct follow-up calls to ensure customers are satisfied with their purchases and services. This not only keeps the communication lines open but also helps identify areas for improvement.
Data Management: Maintain accurate records of customer interactions and feedback. This information is crucial for understanding customer needs and improving service quality.
Feedback Collection: Gather feedback from customers to help improve our services. This involves listening to their suggestions and concerns, facilitating responsiveness to customer needs.
Team Collaboration:



Work closely with other departments to ensure a seamless customer experience. Teamwork is essential in addressing customer issues effectively and efficiently.

Required Skills and Expectations:

The ideal candidate will have a high school diploma and be a quick learner with valuable communication skills. A friendly and approachable demeanor is crucial to building rapport with customers. The candidate should be organized, detail-oriented, and have a solid willingness to learn and grow within the role. Prior experience is not mandatory, but a positive attitude and a commitment to customer satisfaction are essential for success.
Experience

0 - 3 Years
No. of Openings

5
Education

12th Pass
Role

Customer Relationship Officer
Industry Type

IT Services & Consulting
Gender

Female
Job Country

India
Type of Job

Full Time
Work Location Type

Work from Office

📌 Freshers & Experience Full Time Customer Relationship Manager Kunnamkulam
🏢 Safar Group
📍 Kunnamkulam