Key Responsibilities: •
Handle inbound and outbound customer calls, emails, and chats professionally. •
Understand customer concerns and provide accurate and timely resolutions. •
Maintain detailed and organized records of customer interactions and follow-ups.
Requirements •
Coordinate with internal departments (operations, tech, sales, etc.) to resolve complex issues. •
Ensure high levels of customer satisfaction by providing transparent communication and empathetic support. •
Escalate unresolved issues to the appropriate teams as per process. •
Adhere to defined SLAs, quality standards, and compliance guidelines. •
Provide feedback and insights based on customer interactions to help improve processes and service quality. •
3- 5years of experience in customer support, tele-calling, or a similar role. •
Excellent verbal and written communication skills. •
Strong problem-solving abilities with a customer-first mindset. •
Ability to handle pressure, manage multiple tasks, and work in a quick-paced setting. •
Basic computer proficiency (MS Office, CRM tools preferred). •
Willingness to work in rotational shifts (if applicable

📌 Senior Customer Service Representative Delhi (India)
🏢 Vetic
📍 India