Sky Service Distribution - Team Leader-Sky Channel-Contact Centre Inbound - Lead and manage the inbound contact centre team to ensure smooth service distribution.
Oversee daily operations and coordinate with Sky Channel for service delivery.
Responsible for team performance, motivation, and meeting service level agreements.
Handle escalations and ensure customer satisfaction through effective communication.
Collaborate with cross-functional teams to improve contact centre processes and efficiency.
Monitor inbound call metrics and implement strategies for continuous improvement.
Ensure adherence to company policies and quality standards within the team.
📌 Team Leader Contact Centre Inbound Hosur
🏢 Kotak Mahindra Bank
📍 Hosur
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