Key Requirements

Fluency in Hindi, English and Marathi with confident, professional communication skills.

Solid leadership, team-management, problem-solving and decision-making abilities.

Complete knowledge of L1, L2 and L3 customer support processes, including allocation, prioritisation and escalation.

Ability to personally handle critical clients, major complaints, sensitive customers and escalated support cases until resolution.

Ability to handle recent customer inquiries, understand requirements, provide initial product guidance and coordinate with sales or support teams.

Basic networking knowledge, including LAN, Wi-Fi, IP configuration, system connectivity and troubleshooting.

Basic computer hardware knowledge,



including printer installation, driver setup, configuration, connectivity and troubleshooting. Ability to train, guide and monitor support executives while maintaining service quality and accountability.

Ability to track pending requests, ensure timely resolution, maintain customer follow-ups and prepare regular support-status reports.

Previous experience in software or technical customer support will be preferred.

Pay: ₹30,000.00 - ₹35,000.00 per month

Perks
Paid sick time

Work Location: In person

📌 Support Manager Jalgaon
🏢 C-TRON ERP
📍 Jalgaon