Role & responsibilities
Guide current clients through the onboarding process, ensuring a smooth transition and understanding of our products/services.
Develop personalized strategies to enhance customer engagement and satisfaction.
Address client concerns proactively to ensure long-term retention and minimize churn.
Serve as the primary point of contact for key accounts, building strong and trusted relationships.
Monitor account performance and identify opportunities for upselling and cross-selling.
Collaborate with internal teams to ensure client needs are met effectively.
Identify and pursue new business opportunities to expand the client base.
Develop and execute sales strategies to achieve revenue targets.
Conduct market research to understand client needs and industry trends.

Preferred candidate profile
Proven experience in sales, key account management, or customer success.
Strong communication and negotiation skills.
Ability to analyze data and develop client retention strategies.
Experience working in a quick-paced, target-driven setting.

📌 Business Development Executive Gurugram
🏢 Shipmozo
📍 Gurugram