About the Role

We are looking for a Customer Service Representative to manage customer inquiries, resolve issues, and ensure a positive customer experience. The ideal candidate should possess excellent communication skills, a customer-focused attitude, and the ability to handle multiple tasks efficiently.

Key Responsibilities
Respond to customer inquiries via phone, email, chat, and social media.
Resolve customer complaints and provide appropriate solutions.
Maintain accurate records of customer interactions.
Escalate complex issues to the relevant departments when required.
Follow up with customers to ensure issue resolution and satisfaction.
Provide product and service information to customers.
Meet individual and team performance targets.
Maintain a high level of professionalism and customer service standards.

Required Skills
Excellent verbal and written communication skills.




Solid problem-solving and conflict-resolution abilities.
Active listening and customer-centric approach.
Basic computer proficiency (MS Office, CRM software).
Ability to multitask and work in a quick-paced environment.
Strong organizational and time-management skills.

Qualifications
Bachelor's degree in any discipline (preferred).
Freshers and experienced candidates are welcome to apply.
Prior experience in customer support, call center, or client servicing is an advantage.

What We Offer
Competitive salary package.
Performance-based incentives.
Training and career growth opportunities.
Supportive and collaborative work workplace.

Job Type: Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Service Representative Okhla
🏢 Namami Infotech India
📍 Okhla