Job description

Roles and Responsibilities:
• End-to-end IT lifecycle management, from requirement gathering to maintenance of IT assets.
• Liaising with cross-functional teams such as Infra Ops, Finance, Internal IT & Networks, Audit, etc., for audits.
• Ensuring preventive maintenance of IT and network devices across all sites.
• Hands-on experience with Excel for maintaining records.
• Understanding of implementation and support of MDM solutions such as Intune, JAMF, etc.
• Ability to troubleshoot OS-level issues remotely.
• Exposure to setting up Town Halls, video conferences, and webinars using different audio and video devices.
• Ability to communicate with TAC support for different OEMs such as Lenovo, Dell, Microsoft, and others.
• Proficiency in handling printers from OEMs such as Xerox, HP, Canon, Brother, etc.




• Willingness to visit dark stores and warehouses to understand the nature of the business, if required.
Robust hands-on experience in L1 support for end-user computing devices including desktops, laptops, handheld scanners, printers, and barcode devices
Proficiency in troubleshooting Windows OS issues, user login/access issues (Active Directory), and basic application errors
Basic knowledge of IT asset management, including system installation, configuration, imaging, and hardware replacement
Understanding of network fundamentals such as IP addressing, LAN/WAN concepts, and Wi-Fi connectivity
Ability to perform basic network troubleshooting including LAN cabling, cable punching, and identifying connectivity issues.

📌 Desktop Support Engineer Hosur (India)
🏢 3i Infotech
📍 India